Outbound Call Center Representative
FL-FWB
Outbound Call Center Representative
Full Time • FL-FWB
Benefits:
- 401(k) matching
- Bonus based on performance
- Health insurance
Outbound Call Center Sales Representative (ServiceTitan | Inside Sales | Appointment Setting)
Pay & Benefits
-
Hourly pay at minimum wage
-
Uncapped commission based on booked appointments and performance
- Paid Time Off (PTO)
- Career advancement opportunities
- Stable schedule in a growing home services company
Job Description
We are hiring an Outbound Call Center Sales Representative to drive revenue through outbound calling, inside sales, and appointment setting in the HVAC and home services industry.
This role focuses on high-volume outbound calls, reactivating existing customers, following structured scripts, and booking qualified service appointments. Candidates must be comfortable working in a CRM environment (ServiceTitan preferred) and tracking performance metrics.
This is a performance-based role with commission upside. Base pay is hourly at minimum wage.
Responsibilities
- Make outbound sales calls to existing customers, unsold estimates, and marketing lists
- Handle inbound calls as needed
- Follow call scripts and booking processes
- Identify customer needs and convert calls into booked appointments
- Upsell services and maintenance plans when appropriate
- Accurately document all calls and outcomes in ServiceTitan CRM
- Meet or exceed daily call and booking goals
- Participate in training and performance coaching
Required Qualifications
- High school diploma or GED
- Experience in outbound call center, inside sales, or appointment setting
- Familiarity with CRM software (ServiceTitan strongly preferred)
- Strong phone communication and active listening skills
- Confident using computers and multiple systems simultaneously
- Ability to work in a fast-paced, metric-driven environment
Preferred Experience
- HVAC, plumbing, or home services call center experience
- ServiceTitan booking and dispatch workflows
- Commission-based or performance-pay sales roles
Work Environment
- Call center / inside sales environment
- Script-driven, KPI-focused role
- High accountability, low micromanagement
Why This Role Works
- Clear expectations
- Measurable performance
- Commission-driven earnings
- Pathway into senior sales, dispatch, or operations roles
Compensation: $45,000.00 - $150,000.00 per year
ABOUT US
Our company has a proud history of servicing communities along the Emerald Coast for over 25 years. Over the years, our commitment to excellence has fueled our growth, allowing us to become a trusted name in the industry. At the heart of our success is our dedication to utilizing top-grade technology and innovative programs. We understand the importance of staying at the forefront of advancements in our trades, and as a result, we employ cutting-edge tools and systems. This commitment not only ensures efficiency and precision in our work but also provides our customers with elite business tools that elevate their overall experience.
PRIDE IN OUR SERVICES
We take immense pride in our work, recognizing that our services are not just about fixing problems but enhancing the comfort and safety of our customer’s homes. Our approach is rooted in respect for the integrity of both the customer and their living space. We strive to be more than just a service provider, we aim to be a partner in maintaining the well-being of the communities we serve.
NOW HIRING
Are you looking for a rewarding career? Look no further!
Why Choose Advantage?
Top Pay
We believe in recognizing and rewarding your skills. Enjoy competitive compensation that reflects your expertise.
100% Healthcare Benefits
Your well-being matters to us. We offer comprehensive healthcare coverage to ensure you and your family are taken care of.
Professional Growth
Join a team that values continuous learning and development. We provide opportunities for skill enhancement and career advancement.
Perks:
Perks:
Stable Employment
Join a company with a solid reputation and a track record of success.
State-of-the-Art Equipment
Work with the latest tools and technology to enhance your capabilities.
Positive Work Environment
Be part of a positive and supportive workplace culture.
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